In the current era, we are experiencing a lot of digital transformation. The technologies such as machine learning, Artificial intelligence, and big data are ruling the world. We often see these technologies being incorporated into various industries , which eventually changes the working methods and delivers value to customers. What is an AI Chatbot and why it is important? AI chatbots or virtual assistants are one of the most important digital revolutions or technical advancements providing a path to build relationships between humans and computers. These are remodeling the customer service experience with artificial intelligence by providing instant answers to customers. Why do we need Chatbots in Business? Every company has a dream to rise high, to achieve the place it wants to have the best customer support. Human efforts may not last 365 days and can’t be placed 24/7 before a screen, therefore companies are looking for the right solution i.e, AI-powered chatbot...